At Gem Money Changers Pvt Ltd, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you engage with our services either online or at our physical locations.
Gem Money Changers Pvt Ltd is committed to maintaining the privacy and protection of your personal data. As an RBI-authorized Full-Fledged Money Changer, we ensure full compliance with the Information Technology Act, 2000, and relevant RBI/FEMA regulations.
We may collect personal information from you when you:
Visit our office or website
Initiate a foreign exchange or remittance transaction
Contact our support team
The types of information we collect may include:
Full name, contact number, and email address
Identification documents (e.g., PAN card, Aadhaar, Passport)
Travel documents (e.g., visa, flight tickets)
Bank account or card details for transaction processing
Your data is collected and used for the following purposes:
To comply with legal and regulatory obligations (KYC/AML norms)
To process your currency exchange or money transfer requests
To contact you with transaction confirmations or alerts
To respond to service requests or queries
For audit, accounting, or tax reporting as required by authorities
We implement industry-standard technical and organizational measures to ensure your data is protected from unauthorized access, misuse, or disclosure.
Data is stored securely with restricted access.
Transactions are processed over secure systems.
Documents are retained as per legal guidelines and destroyed safely thereafter.
We do not sell, rent, or trade your personal information. However, we may share it with:
Regulatory bodies such as the RBI, FIU, or law enforcement (upon request)
Our trusted service partners who assist in transaction processing under strict confidentiality agreements
Courts or legal entities in the event of legal proceedings
As a customer, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate data
Withdraw consent (where applicable)
File a complaint if you believe your data has been mishandled
If you visit our website, we may use cookies to:
Improve user experience
Monitor website traffic
Provide location-based rate suggestions (if enabled)
You can disable cookies through your browser settings at any time.
We reserve the right to modify this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes implies acceptance.
If you have any questions or concerns about this Privacy Policy or how your data is handled, you may contact us at:
Address: 110, Sir Thyagaraya Rd, Parthasarathi Puram, T. Nagar, Chennai, Tamil Nadu 600017
Calling Support: 9551222029, 9551271845
Email: gemmc13@gmail.com
Address: Plaza Hotel No 13C, First Floor, Alam Tower, Royals Road, Trichy – 620001
Calling Support: +91 9551271852
Email: gemmc13thy@gmail.com
Thank you for trusting Gem Money Changers Pvt Ltd with your personal information. We are committed to protecting your privacy at every step.
Reach out to our expert team today for all your forex and money transfer needs. We are here to make your experience seamless and secure!
